Print.Direct Return Policy

At Print.Direct we take pride in our quality products and we value our relationship with you. If at any time you feel our products do not meet your expectations please return the item by following our e-commerce return policy within the applicable 15 day period.

How to Return a Product Purchased from our E-Commerce Site

  • No e-commerce returns will be accepted without a prior notice to us.
  • A Return Authorization may be requested up to 15 days from the shipping invoice date.
  • To secure the appropriate return authorization information contact us via email at


  • Returns and refunds are only accepted for items purchased via our online store.
  • Items must be returned in its original condition and including the original packaging.
  • It is highly suggested to use a traceable shipping method for all returned items.
  • If an item is being returned for credit, no credit will be issued until the item has been

inspected. We do not keep your credit card information on file, and will call you to obtain the

appropriate information should we decide to issue a credit. At our discretion, we may issue a

company check to reimburse you instead.

  • Shipping and handling charges are not refundable and are paid by you. The customer is

responsible for all shipping charges and insurance on all return shipments.

  • Any deviation from the return policy outlined above will result in a delay of your refund,

or refusal of your return.

  • We retain the right to update this policy at any time.